Terms of Use

1. Agreement

These Terms of Use ("Terms") are an agreement between you and HouseTracker.ng, operated by House Tracker (RC 7530784) ("HouseTracker", "we", "us") for your use of housetracker.ng and its dashboards, emails and messages (the "Platform").

By creating an account, signing in (including with Google), listing a property, making a payment or otherwise using the Platform, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

2. What HouseTracker is, and is not

• Listings are created by agents, agencies and landlords, who are responsible for them.
• Agreements about a property, including rent, fees, deposits, inspections, keys and repairs, are between the people involved.
• We do not guarantee that a property is available, matches its description, has good title, or is suitable for you.

3. Accounts and Google sign-in

• You must be 18 or older and able to enter a binding contract under Nigerian law.
• Give accurate information and keep it up to date. One person or business may not pretend to be another.
• You can sign up with an email and password or with Google. If you use Google, Google's own terms also apply to your Google account. We receive only your name, email and Google account ID (see our Privacy Policy).
• Keep your login details secret. You are responsible for activity on your account. Tell us at once at info@housetracker.ng if you think someone else has accessed it.
• We may ask you to confirm your email or phone number before you can list, pay or receive money.

4. For people looking for a home

Please protect yourself. Even with our checks, fraudsters try to use property websites.

• Inspect the exact property in person before paying anything.
• Never pay an "inspection fee", "form fee" or deposit before you have seen the property and proof that the person has the right to let or sell it.
• Ask for proof of ownership or the landlord's written authority, and get a written tenancy agreement and itemised receipts.
• Pay traceably, to an account in the landlord's or a registered agency's name, not cash to an individual.
• For purchases, have a lawyer check the title (for example at AGIS in Abuja or the relevant state lands registry) before paying.

Report anything suspicious with the Report this listing link on the listing page, or at info@housetracker.ng.

5. Rules for agents, agencies and landlords who list

When you post a listing you promise that:

• you own the property or have the owner's written authority to let or sell it, and can show it to us on request;
• the listing is accurate and current: real photos of that property, true price, correct location, honest description of its condition;
• the price shown is the real asking price; all extra charges (agency, legal or agreement fees, caution deposit, service charge) are stated clearly before the seeker commits;
• you will mark it let or sold, or remove it, promptly once it is no longer available;
• you will follow the laws that apply to you, including any state rules for estate agents and their fees (for example, registration with LASRERA in Lagos where required);
• you will not ask a seeker to pay anything before they have inspected the property and seen proof of your authority.

Not allowed: fake or "bait" listings, the same property listed several times, listing a property already let or sold, stolen or misleading photos, discriminatory conditions based on ethnicity, religion, gender or disability, listings for illegal activities, and anything that misleads seekers.

6. Verification and moderation

• Agents and agencies may be asked to provide ID, CAC registration, licences or property documents. A verified badge means we reviewed the documents provided at that time. It is not a guarantee of a person's honesty, of any particular property, or of any outcome.
• Listings are checked by people and by automated tools, including AI, for scams, spam and duplicates. A person reviews anything flagged before an account is suspended.
• A listing may be hidden automatically while we review it if several different people report it (currently 3 reports).
• We may refuse, edit for clarity, hide or remove any listing, and suspend or close any account, if we reasonably believe these Terms were broken or people are at risk. Where we can, we will tell you why.
• We may share information with the police, EFCC or other authorities when fraud is suspected.

7. Plans, account credit and featured listings

• Some features (more active listings, featured listings) need a paid plan. Prices are shown in Nigerian naira on your Plans & wallet page before you pay. Each plan runs for the stated number of days. Plans do not renew automatically.
• When a paid plan ends you return to the free plan. Listings above the free limit may be paused after a short grace period and come back when you renew. Nothing is deleted.
• Account credit: you can prepay credit (shown as "wallet" in your dashboard) to buy HouseTracker's own services, such as plans and featured listings. It can be used only with HouseTracker, cannot be sent to or used for another person, does not earn interest, and is not a savings, deposit or bank account.
• Refunds: you can ask for a refund of a plan payment within 7 days of paying, if you have not used any paid feature of that plan. Featured-listing fees are not refundable once the listing has been featured. Wallet balances are refundable on request when you close your account, less any payment-processing fees charged to us. Refunds go back to the original payment method.
• Payments are processed by licensed partners (VPay, Monnify, Paystack). Their terms also apply, and we never store your card details.
• We may change prices for the future; changes do not affect a plan you have already paid for.

8. Property management tools

• Landlords can record tenancies, issue invoices and receipts, track payments and maintenance, and send tenants rent-due reminders. The landlord is responsible for the accuracy of tenancy records and for having the tenant's permission to add their contact details. By adding a tenant's phone number you confirm we may send that tenant rent-due reminders by SMS.
• Rent is paid directly between tenant and landlord (or the landlord's agent). HouseTracker does not collect, hold, save or pass on rent, deposits or any other money between users, and does not offer savings, escrow, investment or loan products. Our tools only keep records of payments the landlord or tenant enters.
• Disagreements between landlord and tenant about rent, deposits, repairs or the tenancy are for them to resolve, under their tenancy agreement and the law. We can provide the records we hold.

9. Emails and text messages

• We send service messages you need, such as email verification, login codes, receipts, invoices, plan notices and enquiry alerts. These are part of the service.
• Text messages (SMS) are used only for rent-due reminders.
• Our newsletter is optional; every newsletter has an unsubscribe link.

10. Your content

• You keep ownership of the photos, text and videos you upload.
• You give HouseTracker a free, non-exclusive licence to host, display, resize and share that content on the Platform and in our marketing of the listing (for example sharing a listing on social media), for as long as it is on the Platform and for a reasonable time after removal for backups and records.
• You confirm you have the right to upload it and that it does not break anyone else's rights.

11. Things you must not do

• Use the Platform for fraud, impersonation or to collect money for a property you have no right to let or sell;
• harass, threaten or discriminate against other users;
• copy listings or user details from the Platform in bulk ("scraping"), or send spam to users;
• try to break into accounts, systems or payment flows, or interfere with the Platform's security;
• upload viruses or harmful code;
• use another person's documents, bank account or identity.

12. Other services

The Platform links to or uses services run by others, such as Google, WhatsApp, VPay, Monnify, Paystack and Termii. We are not responsible for their services, which have their own terms and privacy policies.

13. Our responsibility to you

• We work hard to keep the Platform accurate, safe and available, but it is provided "as is" and may sometimes be unavailable or contain mistakes.
• Because we are not a party to transactions between users, we are not responsible for losses caused by another user, for example a payment made to an agent or landlord, a property that is not as described, or a tenancy dispute, unless we caused the loss through our own negligence or breach of these Terms.
• To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profit), and our total liability to you for any claim is limited to the amount you paid HouseTracker in the 12 months before the claim.
• Nothing in these Terms limits liability that cannot be limited under Nigerian law, including liability for fraud, or for death or personal injury caused by negligence.

14. If you break these Terms

If your listing, content or conduct breaks these Terms or the law and someone makes a claim against HouseTracker because of it, you agree to cover our reasonable losses and costs arising from that claim.

15. Closing your account

You can close your account at any time by writing to info@housetracker.ng. We may suspend or close accounts as described in section 6. When an account closes, live listings are removed. We keep some records as described in our Privacy Policy.

16. Disputes and governing law

• These Terms are governed by the laws of the Federal Republic of Nigeria.
• If you have a complaint, please contact us first at info@housetracker.ng. We aim to reply within 5 working days and try to resolve it fairly.
• If it cannot be resolved, either side may refer the dispute to mediation in Abuja, and if that fails, to the courts of the Federal Capital Territory, Abuja, unless the law gives you the right to use another court.

17. Changes to these Terms

We may update these Terms as the Platform and the law change. The effective date at the top shows the current version. If a change is significant, we will tell registered users by email or on the site before it takes effect. Continuing to use the Platform afterwards means you accept the updated Terms.

18. Contact

HouseTracker.ng, operated by House Tracker (RC 7530784)
Abuja, Federal Capital Territory, Nigeria
Email: info@housetracker.ng
Phone / WhatsApp: +234 703 521 1443